G2Orthopaedics Privacy Policy
24/03/2024
Our contact details
Name: G2Orthopaedics Ltd.
Address: 4 Brockholes Way, Claughton On Brock, Preston, Lancashire, England, PR3 0PZ
Phone Number: 07833 453430
E-mail:val.matthews@g2orthopaedics.co.uk
The type of personal information we collect:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (name and contact details including email address and phone number)
Medically necessary information to facilitate your treatment and subsequent post-operative follow-ups.
IP Address
Device and web browser type.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
In order to facilitate a follow-up, booking and any possible treatments with us.
To monitor and improve website performance and for marketing purposes to increase site visibility for example our website host Squarespace and Google Web Service (Adwords, My Business, Analytics)
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting:
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep all contact information including medical details for 8 years as is a requirement for compliance with the NHS, legal and insurance companies. We will then dispose your information by manual data review, resulting in permanent and secure deletion.
Website and other tracking cookies are stored for between 30 minutes and up to 4 years and are automatically deleted on a rolling basis.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. This does not apply if you have undertaken treatment with us as we have a legal requirement to retain medical information for 8 years.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at val.matthews@g2orthopaedics.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at val.matthews@g2orthopaedics.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk